Frequently Asked Questions
Your guide to sports gear, shipping, and more.
What is your return policy for hockey skates and equipment?
We offer a 30-day return policy on unused equipment in its original packaging. Please note that used skates or customized jerseys are final sale and cannot be returned.
How long does shipping take for online orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location, though oversized items like goalie pads may take longer.
Do you offer professional skate sharpening and profiling?
Yes, we provide expert skate sharpening and custom profiling at our physical storefront. You can drop off your skates anytime during regular business hours.
Can I pick up my online order in-store?
Absolutely. Select the 'In-Store Pickup' option at checkout. You will receive an email notification as soon as your gear is ready for collection at Time Out Source For Sports.
Are the prices on your website the same as in-store?
We strive for pricing consistency across our physical and online stores; however, some web-exclusive promotions or clearance items may differ from in-store availability.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure checkout.